Privacy Policy

1. Introduction

This Privacy Policy (“Policy”) governs the collection, use, disclosure, and protection of personal data by ProctorLink, an online proctoring solution provided by Take2 Technologies (“we”, “our”, “us”). ProctorLink is offered exclusively as a technology platform for educational institutions and organisations (“Data Controllers”), which are solely responsible for the data collected during proctored sessions. This policy is intended to comply with all applicable data protection laws and to safeguard your privacy.

2. Scope of Policy

This policy applies to all users (“Data Subjects”) of ProctorLink, including students, educators, administrators, and other individuals whose data may be processed as part of our services. It governs data processing carried out on our platform and does not extend to any data practices outside of ProctorLink, including those implemented by the Data Controllers.

3. Definitions

For the purposes of this Policy, the following terms have the meaning below:

  • Personal Data: Any information relating to an identified or identifiable natural person.
  • Sensitive/Proctoring Data: Special categories of data, including facial recognition information and audio/video recordings.
  • Data Subject: An individual whose personal data is processed by us.
  • Data Controller: The institution or organisation that determines the purposes and means of processing personal data, including proctoring data.
  • Data Processor: Take2 Technologies, which provides the ProctorLink platform and processes personal and sensitive data on behalf of Data Controllers.
  • Third Parties: Entities or individuals (including service providers) not employed or controlled by Take2 Technologies.
  • Cookies: Small text files stored on your device to enhance browsing experience and facilitate data collection.

4. Information We Collect

ProctorLink may process the following categories of data:

  • Personal Identifiable Information (PII): Such as your name, email address, phone number, institutional affiliation,and exams related metrics.
  • Proctoring Data: Including audio/video recordings, facial recognition data, and images. Note that proctoring data is not stored on our servers; it is retained and managed exclusively by the respective Data Controllers.
  • Usage and Technical Data: Such as browser type and version, IP address, device type, operating system, internet connection details, geographic location, and interactions with the platform.

5. Use of Your Information

We process the collected information for purposes such as:

  • Service Provision: To facilitate secure and reliable online exam proctoring and to uphold the integrity of examinations.
  • Security and Fraud Prevention: To detect, investigate, and mitigate suspicious activities or fraudulent behaviour.
  • Operational Purposes: To maintain, troubleshoot, and enhance the functionality of our platform. To detect, investigate, and mitigate suspicious activities or fraudulent behaviour.
  • Legal Compliance: To comply with applicable legal obligations and respond to lawful requests by regulatory or law enforcement authorities. To maintain, troubleshoot, and enhance the functionality of our platform. To detect, investigate, and mitigate suspicious activities or fraudulent behaviour.
  • Analytical Purposes: To conduct statistical analyses and improve our services.

6. Cookies and Tracking Technologies

We employ cookies and similar tracking technologies on our website to:

  • Enhance website functionality and user experience.
  • Collect anonymous technical and usage data for analytical purposes.

You may manage your cookie preferences through browser settings; however disabling cookies may limit certain functionalities on our website.

7. Data Sharing and Third Parties

We do not sell or rent your personal and proctoring data. Information processes via ProctorLink may be shared with:

  • Data Controllers: Your educational institution or organisation, which is responsible for the collection, storage, and management of proctoring data.
  • Third-Party Service Providers: Such as cloud hosting providers (eg: AWS, Azure), analytics services (eg: Google Analytics), and communication platforms (Brevo, LinkedIn, Instagram, Facebook, Youtube). These providers are contractually bound to safeguard your data and may have their own privacy policies, which we encourage you to review.
  • Legal Authorities: Law enforcement or regulatory agencies may be provided with your data when required by applicable law or valid legal process.
  • Data Controllers: Your educational institution or organisation, which is responsible for the collection, storage, and management of proctoring data.

Furthermore, our website may contain links to third-party sites. We are not responsible for the privacy practices or the content of these sites.

8. Data Security

We are committed to maintaining robust security measures to protect your personal and proctoring data. Our security protocols include:

  • Encryption: Use of industry-standard SSL/TLS encryption to secure data transmission.
  • Secure Environments: Hosting data on secure servers with regular vulnerability assessments.
  • Access Controls: Implementing strict internal access controls.

9. Data Retention and Deletion

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected or as required by law. Data Controllers are responsible for the retention and deletion of proctoring data in accordance with their internal policies. When personal data is no longer required, appropriate measures are to be taken to ensure its secure deletion and anonymisation.

10. Consent

By using ProctorLink, you provide your explicit consent for the collection, processing, and transfer of your personal data as described in this Policy. For the processing of sensitive data, particularly proctoring data, your consent is obtained through clear and affirmative actions. You have the right to withdraw your consent at any time; however, withdrawal may affect your ability to access certain services.

11. Dispute Resolution

We are committed to resolving any disputes regarding this Policy amicably. Should you have any concerns or complaints regarding our data processing practices, please contact us at [email protected]. If an amicable resolution cannot be reached, disputes shall be resolved in accordance with the applicable laws, potentially through arbitration or litigation in the appropriate courts.

12. Changes to This Privacy Policy

We reserve the right to update or modify this Policy at any time. Your continued use of ProctorLink after any such changes constitutes your acceptance of the updated terms. We encourage you to review this Policy periodically.

13. Governing Law and Jurisdiction

This Privacy Policy shall be governed by and construed in accordance with the laws of Bhilwara,Rajasthan,India. Any dispute arising from or in connection with this Policy shall be subject to the exclusive jurisdiction of the courts located within Bhilwara,Rajasthan,India.

14. Contact Information

For any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please contact:

Email: [email protected]

Address: A-124, 1st Floor, Shastri Nagar, Bhilwara (Raj.) - 311001

Phone: +91-9887800479

By using ProctorLink, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy.