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Frequently Asked Questions

No, ProctorLink does not store any data on our servers. All image data, including proctoring images and other relevant information, is stored locally on your own server. The plugin ensures that data remains within your infrastructure, and we do not have access to or store any of your data.

We offer flexible credit packages. Purchased credits are valid for 12 months from the date of purchase, giving you ample time to use them across a full academic year or multiple exam cycles.

We provide technical documentation and dedicated support during your exam cycles. Ongoing support includes email/phone assistance with priority support available during examination periods.

Absolutely. You can adjust capture frequency and warning intervals based on exam requirements.

Get in Touch

Have questions about ProctorLink? Whether you want to discuss enterprise pricing, request a custom feature, or need technical support, our team is here to help.

The LANDLINE_NUMBER field must contain between 6 and 19 digits and include the country code without using +/0 (e.g. 1xxxxxxxxxx for the United States)
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